Privacy Notice

We keep this privacy notice under regular review. This privacy notice was last updated on 18th June 2020.

This privacy notice sets out how we will process your personal data when you use this website as a DJ wishing to reach audiences through our website or as a viewer (so whether you are simply visiting the website or if you have an account on our website).

Personal data is information about individuals or information from which individuals can be identified (personal data). The types of personal data we collect about you will depend on the types of features you use on our website. 

PLAYDJ LTD is a private limited company with company number 11944068 and registered office address at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.

We are a controller of your personal data under data protection legislation which means that we are responsible for how the personal data we hold about you is processed. We are registered with the Information Commissioner’s Office (ICO) as a controller and our ICO registration number is ZA765215.

How do we collect personal data?

We collect personal data directly from you when you contact us and when you use our website, including when you provide it to us in the process of registering as a DJ or viewer and when you use the chat function on our website.

We may also collect your personal data through Google, Facebook, Twitter, Instagram and YouTube when you choose to connect your accounts on these platforms with your account on our website, when you use tools to tag us and mention us in your posts, statuses and comments through your accounts on these platforms, and when you provide us with your personal data on our accounts on these platforms, e.g. when you comment on one of our posts on Facebook.

We may also receive your personal data from the following third parties:

  • Payment services providers: Stripe, Apple Pay and Google Pay
  • Video player: Vimeo
  • Website security services provider: Cloudflare
  • Online compliance services provider: Termly
  • Customer relationship management: HubSpot
  • Marketing services providers: Mailchimp, HubSpot
  • Analytics services providers: Facebook, Google, GoSquared

We may also collect your personal data through other individuals who may, for example,  mention you in their profiles on our website, the communications they send to us or their conversations on the chat function of our website.

What personal data do we collect?

We collect the personal data listed in the Schedule to this privacy notice.  

How do we use your personal data?

The following is a list of the purposes for which we process your personal data, and the lawful bases on which we carry out the processing:

Purpose

Lawful Basis

To set-up, administer and manage your account with us

Necessary for the performance of a contract

Administering a connection between your accounts on other online platforms and your account on our website

Consent

To take payment from you, fulfill orders and produce invoices for you

Necessary for the performance of a contract

To make event/content related information available to you

Necessary for the performance of a contract

To facilitate the communication between members of our online community

Legitimate interests of facilitating our operations

To seek your views on our products, services and events

Consent

To conduct market research and request feedback

Legitimate interests of better understanding our customers’ areas of interest and the services they find most useful

To deliver marketing materials to you, including personalised advertising communications to you

Legitimate interests of promoting our offerings

To respond to communications, including customer support queries

Consent

To record and analyse customer communications for training purposes

Legitimate interests of improving our customer service

To send you service messages and updates about our website

Necessary for the performance of a contract

To prepare and analyse statistics relating to the use of our website and services by you and other users, to investigate complaints and to seek and analyse feedback

Legitimate interests of ensuring our services and website are as enjoyable as possible

To run our everyday operations, e.g. communications between employees in connection with the provision of our services

Legitimate interests of running our business

To administer and protect our business and the website including troubleshooting, data analysis and system testing

Legitimate interests of running our business, provision of administration and IT services, including network security

To administer a sale or possible sale of the whole of or part of our business or the restructuring of our business

Legitimate interests of facilitating any such possible or actual transaction or restructuring

To consider any job applications we may receive

Consent

We may also process your personal data (a) to comply with a legal obligation we are under; and (b) for additional purposes in the future, but only if such purposes are compatible with those listed above and if we believe that the same lawful basis applies.

In certain circumstances, you may be obliged to provide us with your personal data under a statutory or contractual requirement. This might include, but is not limited to, personal data we require to enter into an agreement with you or your business; for tax and accounting purposes; and to enable us to fulfil our compliance and other obligations under relevant legislation or regulation. Failure to provide us with personal data required under a statutory or contractual requirement may prevent us from entering into or performing our obligations under a contract with you or your business.

When do we disclose your personal data?

We may disclose your personal data to other parties. When we transfer personal data to parties processing your personal data on our instructions within the EU, we do so on the basis of Article 28, General Data Protection Regulation ((EU) 2016/679) (GDPR) compliant terms.

Parties who we share your personal data with may also include companies that process data in and/or are incorporated in territories outside of the EEA and which do not provide the same level of protection to personal data as countries subject to the GDPR (international partners).  

When we disclose your personal data to international partners, we do so on the basis of their registration with the Privacy Shield Framework (https://www.privacyshield.gov/welcome) or other appropriate safeguards for the purposes of the GDPR (https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/), including standard contractual clauses approved by the European Commission which can be found at: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.

Your personal data may be shared with other parties and/or on our social media accounts for the purposes and the legitimate interests of facilitating our operations and promoting our offerings and your profile as a DJ (where applicable), including on Google, Facebook, Instagram, Twitter and YouTube.

We may also share your personal data with the following third parties in the following capacities:

  • Payment services providers: Stripe, Apple Pay and Google Pay
  • Video player: Vimeo
  • Website security services provider: Cloudflare
  • Online compliance services provider: Termly
  • Customer relationship management: HubSpot
  • Marketing services providers: Mailchimp, HubSpot
  • Analytics services providers: Facebook, Google, GoSquared

We may also transfer your personal data to international partners or other third parties in the context of a sale or possible sale of the whole of or part of our business or the restructuring of our business.

We may also disclose your personal data to law enforcement agencies in order to assist with any investigations, when we bring a claim or defend ourselves against a claim that requires the disclosure of the personal data, and when we engage professional advisors.  

How long do we keep your personal data for?

We will retain your personal data for the following purposes and retention periods.

Purpose

Retention period

User profile

Until you delete your profile or after 3 years of inactivity  

Marketing

Until you delete your profile or after 3 years of inactivity  

Payment logs

Until you delete your profile and up to 7 years after the end of a subscription

Future employment opportunities with us when a job application has been unsuccessful

2 years

Potential claims

7 years

If you unsubscribe from our marketing communications, we will maintain a record of your unsubscribe request and associate it with your email address to ensure you do not receive future communications.    

Your communications preferences:

We would love to stay in touch with you, but we completely understand if you do not want to receive communications from us via email. You are able to select your choices for communication when you follow the unsubscribe option at the bottom of every email you receive from us and you are welcome to use it to change your email preferences.

Your rights:

You have the following rights under data protection legislation. If you have any questions about your rights, or you wish to exercise any of these rights, please email support@playdj.tv.

We may require you to provide forms of identity should you wish to exercise one of your rights below.

Access: You are entitled to confirmation that we process your personal data and a copy of such personal data.  

Rectification: If the personal data we hold on you is incorrect, you have the right for this to be rectified. You may also update your personal data through your account settings.

Erasure: You can request us to erase your personal data where there is no compelling reason to continue processing.

Restriction: You may request a restriction on the processing we undertake on your personal data.  This will only apply where we have no lawful basis to process your personal data, your personal data is inaccurate or to comply with an objection request (see below).

Objection: You may object to our processing of your personal data if our processing is carried out on the basis of legitimate interests. Please note, however, that should we determine that our interests are so compelling as to override your objection we may continue to process your personal data.  

You may object to receiving direct marketing at any time.  

Portability: You have the right to receive some of your personal data in machine readable format.  This right extends to you being able to request that such data is sent to a third-party controller.

Withdrawing consent: If the lawful basis we rely on to process your personal data is consent you have the right to withdraw this consent. Please email support@playdj.tv to withdraw consent for the processing of your personal data.

Complaining to a supervisory authority: Further information about your rights can also be obtained from your national data protection regulator – in the UK, this is the ICO (https://ico.org.uk/). If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with your national data protection supervisory authority, although we would ask that you contact us in the first instance.  

Your right to be informed: You can contact us to find out more or to ask any questions you may have about our use of your personal data.


Schedule

 Personal data we collect:

Type of personal data

Method of collection

Users and DJs

Full name

Directly from you or through a third party

Email address

Directly from you or through a third party

Password

Directly from you

Appearance (pictures, videos)

Directly from you or through a third party

Type of account

Directly from you

Links to accounts on other online platforms and login codes

Through a third party

Account history, including videos/virtual events you viewed/attended and/or uploaded/organised

Autogenerated

Purchase activity

Autogenerated

Payment related information

Through a third party

Phone numbers

Directly from you

Address

Directly from you

Postcode

Directly from you

City/town

Directly from you

Country

Directly from you

Timezone

Directly from you

Opt-out of marketing updates

Directly from you

Enquiries, opinions including information you may send us through a job application

Directly from you

Enquiry purposes

Directly from you

People with whom you communicate and/or share content on our website

Directly from you

Audio and voice features

Directly from you

IP address, user ID, usage data, device and browser type and identifiers, software and system information

Directly from you

Links to re-set your account password

Autogenerated

DJs

Links to other professional websites or social media accounts you maintain

Directly from you or through third parties

Professional credits/experience

Directly from you or through third parties

Music genres

Directly from you or through third parties